013 read scopes only
Read-only Shopify access
Scoped strictly to read_orders, read_products and read_returns. Zero write paths exist.
About & Trust Boundary
Built to verify, never to overwrite.
Return Owl is the read-only reconciliation layer for high-return Shopify stores — sitting alongside your existing return portal, helpdesk, and 3PL to catch order-level discrepancies without ever changing Shopify.
A Deliberately Narrow Role
Your plugins don’t talk. Your books still have to match.
High-return stores run separate tools for RMA labels, support tickets, warehouse receiving, and bank payouts. None of those plugins verify whether what was promised in one tool actually settled in Shopify.
Return Owl adds the missing verification layer without replacing a single app in your stack. It reads the normalized Shopify record, classifies intentional workflows like exchanges and store credit automatically, and highlights the exact dollar and quantity discrepancies left behind at month-end.
Operating CompanyBrightwist ↗
Developed, operated, and supported by Brightwist. Return Owl retains its own rules, store-scoped evidence records, credentials, and lifecycle while Shopify remains the single source of truth.
Cross-Plugin VerificationAdditive layer
Sits alongside your portal, 3PL, and gatewayClassifies Order #1007 ($96 exchange) while flagging Order #1039 ($84 failed refund).
Six Architectural Guarantees
Nothing consequential reaches your store.
020 customer PII fields
No customer identity
Customer names, emails, phones and postal addresses are never requested or stored.
030 store mutations
No Shopify writes
Fix-next links open the exact Shopify order or return screen — your team acts in Shopify.
04Strict tenant isolation
Store-isolated data
All operational evidence is strictly scoped per store with automatic retention expiry.
05Immutable history
Append-only ledger
Every case keeps observed facts, explicit unknowns and an immutable decision timeline.
06Decimal per currency
Exact decimal money
Money is summed as exact decimal values per currency — never float, never cross-currency.
How a Case Explains the Gap
Observed. Unknown. Reviewed.
When multiple apps touch an order, Return Owl never guesses what was promised off-platform. It states the exact Shopify record, names the unknown, and classifies expected work automatically.
Sample Case · RO-2033
Order #1007 · Return processed, refund outstanding
Expected$96.00 USD
Observed
Portal closed Return #305 with $0.00 card refund because an exchange line item was issued.
Unknown
Whether any secondary price adjustment was promised outside Shopify.
Review action
Classified EXPECTED (Exchange) automatically — zero false alarm in your Needs attention queue.
Retention & Deletion
Published windows, enforced.
Online retention follows strict record-class schedules. Disconnecting or uninstalling never alters a single Shopify record.
Raw operational evidence180 days
Cases, outcomes & daily aggregates730 days
Billing & one-time audit entitlement24 months
Notification delivery metadata90 days
Webhook deduplication IDs7 days
Disconnect
Domain-confirmed purge of store data; leaves Shopify untouched.
Uninstall
48-hour grace period before purge, or immediate on shop/redact.
Owner Exports
Signed single-use download grants with a 5-minute expiry.
Accountable Evidence
Trust is a record you can inspect.
Coverage is stated beside every result, and exports refuse incomplete evidence. Inspect a sample accountant pack or start your store’s free 60-day read-only audit.
Security or privacy question: [email protected] · Privacy policy