Failed refund transactionRO-2046
$84.00 USDNeeds attention
Read-only returns & refund reconciliation for Shopify
Every refund, reconciled.
Failed refunds, returns never refunded, refunds never restocked — reconciled read-only for you and your accountant.
Free 60-day auditTop three findings before any paywall.
Inside the Case
Down to the line item.
Five read-only Shopify sources normalized into one line-level evidence generation.
01 · Read-only · 60-day initial window
Orders
Purchase & fulfillment
02 · Open, closed & processed state
Returns
Return lines & quantities
03 · Exact currency arithmetic
Refunds
Refunded lines & totals
04 · Captured, pending or failed
Transactions
Gateway result & retries
05 · Restock evidence per line item
Products
Shippable & restock state
Needs Attention, By Default
Three leaks. One queue.
Real money leaks reach the default queue. Expected workflows are classified and kept separate.
Needs Attention
Money at risk, named order by order.
Keep your existing return portal, helpdesk and 3PL — Return Owl catches the refund, price and restock discrepancies left between them.
Sample store · 60-day windowGeneration #14 · 100% coverage
Needs attention · Open money findings
Every order-level discrepancy is separated from expected portal and exchange workflows.
3 Needs attention · $422.401 Expected · $96.00
Return processed, refund outstandingRO-2041
$210.00 USDNeeds attention
Refunded item not restockedRO-2047
$128.40 USDNeeds attention
Portal return with exchange lineRO-2033
$96.00 USDExpected
Failed refund$84.00
Unrefunded return$210.00
Unrestocked item$128.40
Expected workflow$96.00 · Excluded
The Reconciliation Loop
Read. Reconcile. Hand over.
Reads your store, separates expected workflows from money at risk, and leaves every decision in your hands.
1,420 orders
Durable Evidence Sync
Orders, returns, refunds, payments and products in one generation.
The Three Leaks, Classified
Money leaks lead the queue; expected workflows stay separate.
Self-Explaining Case File
Observed facts, explicit unknowns and a direct Shopify link.
Decision & Accountant Pack
Resolve, dismiss or snooze — then export a reconciled pack.
Inside the App
Three surfaces. One reconciliation.
RO-2046 · Failed refund transactionOrder #1039 · Gateway error, no later retry
High$84.00 USDRO-2041 · Return processed, refund outstandingOrder #1018 · Closed 94 hours ago
High$210.00 USDRO-2047 · Refunded item not restockedOrder #1042 · Linen overshirt · 1 unit
Medium$128.40 USDReturn-adjusted sales$48,210.60 USDGross sales less successful refunds, exchange value and store credit · 100% coverage
Money at risk$422.40 USDOpen NEEDS_ATTENTION only · expected $160.00 and resolved $0.00 shown separatelyMoney-at-risk trend · second half vs first half
Top leaking
- Linen overshirt$128.40
- Reason: wrong size$96.00
- Ceramic mug set$84.00
One row per finding
Coverage completeReconciliation pack · 60 days
OrderFindingClassAmount
#1039Failed refundAttention$84.00
#1018Return never refundedAttention$210.00
#1042Refund never restockedAttention$128.40
#1024Refund never restockedExpected$64.00
Expected workflow, restock state, actor and Shopify links in every row.Download the sample CSV ↓
The default queue is the money.
Failed refunds, returns never refunded and refunds never restocked. Expected workflows stay separate.
Three blocks that reconcile.
Return-adjusted sales, money at risk and top leaking products and reasons.
Evidence your accountant can file.
One row per finding with class, restock state, coverage and Shopify link.
The Read-Only Boundary
It reconciles. It never touches.
Connects under read-only Shopify scopes — your store stays the single source of truth.
Read the trust boundary →read_ordersread_returnsread_refundsread_transactionsread_products
01 / ACCESS
Read-only by design
Never issues refunds, edits orders, restocks inventory or writes to your store.
02 / PRIVACY
No customer identity
Evaluates order, return, refund and payment mechanics without customer PII.
03 / EVIDENCE
Exact decimal ledger
Append-only evidence ledger, exact per-currency math and 100% coverage gate.
Plans & the Free Audit
Start with the audit.
One free 60-day audit, then Starter $9, Growth $19 or Scale $49 with a 14-day trial.
One-time · 60-day read-only audit$0 · one time
Total $ at risk and the top three findings before any paywall. No ongoing free tier.
- Read-only Shopify access — no writes, ever
- Exact per-currency money arithmetic
- Evidence ledger and uncertainty statement on every case
- Coverage stated beside every result and export
- Fix-next links that open Shopify without changing it
Starter
Ongoing monitoring for one store.
$9/ month · USD
Core money checks and the Needs attention queue
- Monthly allowance
- 1,000 orders
- Hard cap
- 1,200 orders
- Alert recipients
- Up to 2
Growth
For a store reconciling returns every week.
$19/ month · USD
Canceled-order check, money-at-risk trend and accountant CSV
- Monthly allowance
- 10,000 orders
- Hard cap
- 12,000 orders
- Alert recipients
- Up to 10
Scale
For high-volume stores and larger finance teams.
$49/ month · USD
Product P&L, watchlists and PDF packs
- Monthly allowance
- 100,000 orders
- Hard cap
- 120,000 orders
- Alert recipients
- Up to 25
Journal · Comparisons & Scenarios
Where existing tools stop — and how you win.
The 2026 Shopify returns stack compared: RMA portals vs. payout connectors vs. Return Owl
Completes the Shopify returns stack for $9–$49/mo without replacing existing tools
Why your Shopify return portal doesn’t reconcile your books (and what happens after the label is scanned)
Catches the post-label refund failures and restock gaps portals leave behind
A2X and payout connectors vs. order-level return auditing: why balanced bank deposits still hide leaked refunds
Bridges the gap between balanced bank deposits and unresolved order liabilities
Free 60-day audit
See what returns left behind.
Connect your Shopify store read-only, see your audit total and top three findings, and export a pack your accountant can trust.